We’re here to help
Contact us
Need help with your switch request, or want to follow up on one? Get in touch by phone, online chat or email during trading hours — or find a quick answer in our FAQs below.
Trading hours
- Monday – Friday
- 8:30am – 6:00pm
- Saturday & Sunday
- Closed
- National public holidays
- Closed
- State/regional public holidays
- 8:30am – 6:00pm
All times AEST/AEDT (Sydney time).
Existing switch requests
Already submitted a switch request?
If you’ve already submitted an order and need assistance, you can contact us via:
[email protected]Switching online
Need help completing your order on our website?
Call us at the number below, or request a call back.
Frequently asked questions
Quick answers about your switch request and how we compare plans. Still stuck? Call 1300 661 464 during trading hours.